Terms & Conditions

These Terms & Conditions (the “Terms”) are a legal agreement between you and Bitnix Limited (“Pinglet”, “we”, “us” or “our”) and govern your use of the Pinglet website at pinglet.dev, the Pinglet apps for iOS and Android, and the Pinglet API and dashboard (together, the “Service”). By creating an account, sending a notification, or subscribing to a topic, you agree to these Terms. If you do not agree, do not use the Service.

These Terms work alongside our Privacy Policy and Refund Policy, which are incorporated into them by reference.

1. Definitions

• Sender — someone with a Pinglet account who creates topics, generates publish keys and sends notifications.
• Receiver — someone who opens a share link or scans a QR code to subscribe to a topic and receive notifications. Receiving does not require an account.
• Topic — a channel a Sender creates to organise and route notifications.
• Publish key — an API credential used to authenticate requests that send notifications.
• Content — the title, body, priority, level, structured data and tap-through URL a Sender publishes through the Service.

2. Eligibility and accounts

• You must be at least 16 years old to use the Service.
• You must provide accurate account information and keep it up to date.
• You are responsible for keeping your password and publish keys secret, and for all activity that happens under your account or keys. Tell us promptly if you suspect any unauthorised use.
• You may not share, sell or transfer your account, and you may not access the Service through automated means designed to circumvent these Terms or our limits.

3. Plans, trials and billing

The Service is offered on the following plans:

• Receiving is always free and requires no account.
• Solo — a free plan for individual developers working on personal, side or open-source projects. It is available to anyone on sign-up and is subject to section 4.
• Pro — a paid plan billed at the price shown on our pricing page, starting with a 14-day free trial. After the trial, the subscription renews automatically each month until cancelled.

You can cancel at any time; cancellation stops future charges, and access continues until the end of the period you have paid for. Refunds are governed by our Refund Policy. Prices shown on our pricing page exclude VAT and other sales taxes; any tax due on your purchase is calculated and added at checkout based on your location. We may change our prices or plan features on reasonable notice; changes will not affect the current paid period you are already in.

Paid plans are sold through Stripe (Stripe Payments Europe, Ltd. and its affiliates), which acts as the merchant of record for your purchase. Stripe processes your payment, issues your receipt, and calculates, collects and remits any VAT or other sales tax due on your purchase. Your purchase is also subject to Stripe's own consumer terms. Refund requests are handled by us under our Refund Policy. Your card details are collected and processed securely by Stripe; we do not receive or store your full card number.

4. The Solo plan

The Solo plan is intended for a single developer and for non-commercial use. It is free and available to anyone on sign-up, subject to the usage limits shown on our pricing page. We may withdraw or suspend Solo access if the Service is used commercially, shared across a team, or used in a way that is inconsistent with the spirit of the plan. If you need the Service for a business or team, the Pro plan is the right fit.

5. Acceptable use

When using the Service, you must not:

• break any applicable law, or infringe anyone's rights (including intellectual property and privacy rights);
• send unsolicited bulk messages (spam), or send notifications to people who have not chosen to subscribe or otherwise agreed to receive them;
• send content that is unlawful, harmful, harassing, defamatory, obscene, or that promotes violence or discrimination;
• include sensitive personal data, passwords, API secrets or other confidential information in notification Content;
• use the Service to deliver one-time passcodes, security codes or other messages where guaranteed or time-critical delivery is required (the Service is best-effort — see section 8);
• attempt to gain unauthorised access to the Service, other accounts, or its underlying systems, or probe, scan or test its vulnerability without our written permission;
• interfere with or disrupt the Service, including by exceeding rate limits or sending excessive traffic; or
• resell, sublicense or provide the Service to third parties as your own, except as expressly permitted.

We may set and enforce technical limits (such as message quotas and rate limits) and may throttle, suspend or remove Content or accounts that breach these Terms or threaten the stability or security of the Service.

6. Your content and responsibilities

You retain ownership of the Content you publish. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit and display that Content solely to operate and provide the Service (for example, to deliver notifications and show them in the app's history).

You are solely responsible for your Content and for the people you invite or share topic links with. You confirm that you have all necessary rights and a lawful basis to send your Content and to deliver it to your Receivers, and that doing so does not breach any law or third-party right. Receivers can unsubscribe at any time and may also block or remove notifications on their device.

7. Publish keys and security

Publish keys authenticate requests sent on your behalf. Treat them like passwords. You are responsible for requests made with your keys, whether or not you authorised them. You can revoke a key at any time from the dashboard; revoke any key you believe has been exposed.

8. Availability, delivery and changes

We work to keep the Service available and reliable, but we provide it on a best-effort basis and do not guarantee uninterrupted or error-free operation, or that any individual notification will be delivered or delivered within a particular time. Notifications are delivered through Apple's and Google's push networks (APNs and FCM), which are outside our control. We may modify, suspend or discontinue parts of the Service, and may release features as beta or experimental, with or without notice.

9. Third-party services

The Service relies on third parties — including Apple and Google for notification delivery, and our hosting, email and payment providers. Your use of those channels may also be subject to their own terms. We are not responsible for the acts, omissions or availability of third-party services.

10. Intellectual property

The Service, including its software, design, branding and the “Pinglet” name and logo, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. You may not copy, modify, reverse-engineer, or create derivative works from the Service except to the extent the law permits.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service, our users or third parties. We will give notice where it is reasonable to do so. On termination, your right to use the Service ends; the sections of these Terms that by their nature should survive (including ownership, disclaimers, liability and governing law) will continue to apply.

12. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, data, goodwill or anticipated savings arising from your use of, or inability to use, the Service. Our total aggregate liability arising out of or in connection with the Service and these Terms will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) £100.

14. Indemnity

If you use the Service in the course of a business, you agree to indemnify us against claims, losses and costs arising from your Content, your breach of these Terms, or your misuse of the Service. This section does not apply to your use of the Service as a consumer.

15. Your consumer rights

If you are a consumer, you have legal rights that these Terms do not affect, including under the Consumer Rights Act 2015 and other applicable consumer protection law. Where any part of these Terms conflicts with those rights, your statutory rights prevail.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised Terms. If you do not accept them, you should stop using the Service.

17. Governing law

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident elsewhere in the UK or the EU, you may also have the protection of mandatory rules of the law of your country of residence.

18. Contact us

If you have any questions about these Terms, contact:

Bitnix Limited
Prior House, 129 High Street, Prestatyn, LL19 9AS
support@pinglet.co.uk
or contact us via our support form